Frequently Asked Questions
Everything you need to know about your next favorite pair of underwear.
How do I find my perfect size?
We recommend checking our detailed Size Guide located on every product page. If you are between sizes, we suggest sizing up for a more relaxed fit or sizing down for a supportive, snug feel.
What is your return policy for underwear?
For hygiene reasons, we can only accept returns on unworn items in their original, unopened packaging within 30 days of purchase. If you are trying ThePack for the first time, check out our First Pair Guarantee.
How should I wash my ThePack underwear?
To maintain the integrity of the fabric and elastic, we recommend machine washing on a cold, gentle cycle with similar colors and tumble drying on low heat. Avoid bleach and ironing.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What materials do you use?
We prioritize comfort and breathability using premium blends of MicroModal, organic cotton, and a touch of elastane for stretch. All our fabrics are chosen for their moisture-wicking properties.
Can I modify or cancel my order after it's placed?
We process orders quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our support team via live chat or email.